Privacy Policy


Vallen Distribution, Inc. Vallen (" the Company") and its affiliates are committed to protecting the privacy and security of the personal information we collect in the course of our business. This privacy policy ("Policy") is intended to comply with all applicable data privacy and data security laws and describes how the Company collects, uses, discloses, secures and retains your personal information. As used in this Policy, terms such as "we", "us" or "our" to refer to the Company.

We collect personal information such as your name; address; telephone number; cell phone number; e-mail address or fax number as related to your business; information necessary to provide our products and services; your purchasing preferences; instructions, comments, and opinions you provide when you contact us directly by email, telephone or mail; payment and transaction information for billing purposes; and any information you provide to us when you interact with us.

Our primary purpose in collecting Personal Information is to provide you with access to our websites, social media sites, and applications; and/or use of our products and services, provide requested customer service and relevant information about your account, and to provide you with an efficient and customized experience which can be enhanced in the future, promotions and a loyalty program. We also use your personal information for other purposes such as:
  • To customize, measure and improve our services, content and advertising. 
  • To contact you, either via email or telephone to inform you about our services and those of our corporate family, deliver targeted marketing, service updates, and promotional offers based on your communication preferences. 
  • To provide you with other services requested by your business as described when we collect the information. 
  • To comply with applicable laws, regulations, and legal process. 
  • To protect our rights, the rights of affiliates or related third parties, or take appropriate legal action. 
  • To keep a record of our transactions and communications. 
  • To notify you of changes to this Policy. 
  • As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.

The Company does not sell personal information, but may share data, including personal information, as described in this Policy.

Business Transfers. We may share personal information with other business entities if all or part of the Company's business is sold, merged, assigned, dissolved, acquired, or transferred in a similar transaction to such business entity. We will require any such successor business entity to honor the terms of this Policy.

Disclosures Under Special Circumstances. We may share information about you in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to other visitors. In such circumstances, we will take appropriate measures to ensure that the requester understands the sensitive nature of the personal information that they may receive.

Disclosures to Trusted Business Partners Assisting in Our Operations. We may also share personal information with trusted business partners that we collaborate with or hire to perform services on our behalf. As an example, we may hire service providers or vendors to help us send and manage email, and we might provide the company with your email address and certain other information in order for them to send you an email message on our behalf. Similarly, we may hire service providers or vendors to host or operate some of our websites and related computers and software applications. We contractually require such business partners to protect the privacy and security of personal information in a manner consistent with this Policy.

Each time you visit our website or our other online platforms, the Company collects some information to improve the overall quality of the online experience.

Aggregated Data. The Company collects aggregate queries for internal reporting and also counts, tracks, and aggregates your activity into the Company's analysis of general traffic-flow at the website. To these ends, the Company may merge information into aggregated group data. In some cases, the Company may remove personal identifiers from personal information and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with the Company's affiliates, business partners, service providers and/or vendors.

Web Server Logs and IP Addresses. An Internet Protocol ("IP") address is a number that automatically identifies the computer or device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. The Company may use IP addresses to conduct Website analyses and performance reviews and to administer the Website.

Cookies and Web Beacons. Periodically, some pages on our website or other online services may use "cookies," which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customization the next time you visit us. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. You can also refuse all cookies by turning them off in your browser. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on this Website. Information that we collect through cookies includes (i) the name and version of the operating system on your computer, (ii) the name and version of your browser, (iii) which page on the site you are currently reading, as well as clicks and time spent on a particular page, (iv) if you were sent to the current page by some other page on the web, the universal resource locator ("URL") of the referring web page, and (v) geolocation of your computer or device. Some of the site's web pages may use web beacons in conjunction with cookies to compile aggregate statistics about site usage. A web beacon is an electronic image (also referred to as an "action tag," "single-pixel," or "clear GIF") that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of the Website. Some web beacons may be unusable if you elect to reject their associated cookies.

We may provide on our website and other online services links to the sites of some of our partners and their products and services if we think their business may be of interest to our customers. We are not responsible for the privacy practices of those websites, and we recommend that you review the privacy policies of each website that you visit. When you select a link to a third-party website from this Website, you will be leaving the Company website. Any information that you disclose on the third-party website will be governed by that website's privacy policy.

Some Internet browsers include the ability to transmit "Do Not Track" signals. Since uniform standards for "Do Not Track" signals have not yet been adopted, the Company does not process or respond to "Do Not Track" signals.

Under Age 18. The Company understands the importance of protecting children's privacy in the interactive online world.. It is not our policy to intentionally collect or maintain information about anyone under the age of 18. No one under the age of 18 should submit any personal information to the Company or this website.

Minors under 18 years of age who may have provided personal information to us may have the personal information deleted by sending an email to the email listed at the end of this Policy requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your Personal Information does not ensure complete and comprehensive removal of the data from all systems.

We may send electronic newsletters, notification of account status, and other communications, such as marketing communications, on a periodic basis to various individuals and organizations. We may also send email communications regarding topics such as website or privacy policy updates. We offer you appropriate consent mechanisms, such as opt-out, for marketing and certain other communications (i.e., commercial email or text messages). As examples, you may opt-out as provided for in a specific email communication or contact us as described below in the section "Contact Us." Please be aware that opt-outs may not apply to certain types of communications, such as account status, Website updates, or other communications.

We comply with the California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), and other applicable California laws. In addition to the privacy protections and rights described in our Policy, individuals who are California residents have the following rights:
  • You have the right to know about the personal information we collected and disclosed about you and your household during the prior 12 months including:
  • The specific pieces of personal information we have collected about you and your household, and

  • The categories of personal information we have collected about you, and your household including the categories of sources from which your personal information was collected, business or commercial purposes for which your personal information was collected, the categories of third parties to whom we disclosed your personal information, and the business or commercial purpose for disclosing your personal information to a third party.

  • You have the right to request us to delete the personal information that we have collected or maintained about you and your household. We will delete your personal information by permanently erasing the information on our existing systems, de-identifying the personal information, or aggregating the personal information. If your personal information is stored on or archived or back-up systems, we will delete the personal information when our archived or back-up system is next accessed or used. We will also direct the third parties to whom we have provided your personal information to delete your personal information.

You can request access to or deletion of your personal information or the personal information of your household by submitting a request to us by emailing us at or asking for and completing a written request form at one of our physical locations. To protect the security of your personal information, we will require you to provide us with identifying information for you or your household such as email address, telephone number, a description of the product or service you purchased or inquired about, and/or other information that we can match with the personal information we have collected about you or your household to verify your identities.

You may use an authorized agent to request access to or deletion of your personal information or the personal information of your household. We will require your authorized agent to provide us with either (1) a power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your personal information on behalf of you or your household. Further, we will require you or your authorized agent to provide us with identifying information to verify your identity and/or the identities or your household members.

Within 10 days of receiving your request to know, we will confirm receipt of your request and provide information about how we will process your request. Generally, we will respond to your request within 45 days. If we need more time to respond, we will provide you with notice and an explanation of the reason we need more time to respond. We may deny your request if we cannot verify your identity or are legally permitted to deny your request. If we deny your request, we will explain the basis for the denial, provide or delete any personal information that is not subject to the denial, and refrain from using the personal information retained for any purpose other than permitted by the denial. We will maintain a record of your request and our response for 24 months.

You have the right to receive our products and services on equal terms regardless of whether or not you exercise your rights under the CCPA.

Individual California residents also have the right under the California Online Privacy Protection Act (CalOPPA) to request information about our disclosures of certain categories of personal information to our affiliates or third parties for their direct marketing purposes. We will provide a list of the categories of personal information disclosed to third parties or our affiliates for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties or affiliates. This request may be made no more than once per calendar year. Individual California Users must submit their requests to us either by email at: [EMAIL ADDRESS] or write us at the mailing address in the Contact Us section below. We reserve our right not to respond to requests submitted other than to the email or mailing addresses specified in this section.

If you have questions or concerns regarding our privacy practices or your privacy rights as a California resident, please contact us as described in the Contact Us section below.
Although we do not sell your personal information, you have the right to direct us not to sell certain personally identifiable information that we collect about you on our website or other online services by emailing us at: This information includes: your first name or first initial and last name in combination with your social security number; driver's license number, driver authorization card number or identification card number; account number, credit card number or debit card number, in combination with any required security code, access code or password that would permit access to your financial account; medical identification number or a health insurance identification number; user name, unique identifier or electronic mail address in combination with a password, access code or security question and answer that would permit access to an online account.

Additionally, you may review and request that we change the personally identifiable information that we collect about you on our websites or other online services by emailing us at:

Some of the advertisements you may see on the website are delivered by third parties who also collect information through their own cookies, web beacons and other similar technologies about your online activities, either on our services or across the Internet, in an effort to understand your interests and deliver advertisements that are tailored to your interests. These third parties include advertisers, advertising agencies and ad networks that may collect information about you when you view or interact with one of their advertisements and may collect information about your online activities over time and across different websites. The Company does not have access to the information these third parties may collect about your interests to deliver relevant advertising to you, and the information practices of these third parties are not covered by this Policy. These companies may offer a way for you to choose not to have your information used for advertising purposes. For more information about third-party advertising networks and similar entities that use these technologies, see, and to opt-out of such ad networks' and services' advertising practices, go to Once you click the link, you may choose to opt-out of such advertising from all participating advertising companies or only advertising provided by specific advertising companies.

We encourage you to read, share, follow us and provide commentary on any of our social media sites. If you do choose to share information about your experience with the Company on our social media sites, you acknowledge this social media policy. Please be aware that by "Liking" or sharing content about the Company using the social sharing mechanism, you agree to allow the Company to list the name, photo, etc. associated with the social media profiles. This information may be viewable to your social networks, depending on your privacy settings. We reserve the right on our social media sites to edit comments for content, remove off-topic contributions, delete offensive comments or remarks, block offensive contributors and/or delete actual or suspected spam content. We reserve the right to respond to any post or user content on our social media sites, and may occasionally privately request your contact information to assist offline with your consent by routing the matter to the appropriate persons or department for further handling. Please be aware that once you post something online, there is the potential for numerous individuals to read your words, even years from now. Therefore, we suggest that you exercise caution when posting on any social media sites, and that you not disclose personally identifiable information.

We maintain reasonable administrative, technical and physical safeguards designed to help prevent Personal Information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. While the Company has endeavored to implement reasonable security measures for the personal information we collect, no security measures are full-proof and the confidentiality of any communication or material provided to us cannot be guaranteed.

This Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display an effective date on the Policy so that it will be easier for you to know when there has been a change. If we make any change to this Policy regarding use or disclosure of personal information, we will provide appropriate notice and choices to you, on this website and in other appropriate locations (including email), based on the scope and extent of changes. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.

If you have any questions or concerns regarding this Policy and our related privacy practices, the Company policy can be reached using any listed contact information on the Website or affiliated sites as well as by email at, or by postal mail at the address below.

Vallen Distribution
2100 The Oaks Pkwy
Belmont, NC 28012
Last Updated;  August 2022